Terms and Conditions of Use

Gaefa PTE. LTD. TERMS AND CONDITIONS

We are Gaefa Pte. Ltd. and we look forward to the opportunity to act as your Tour Management System for your agency. These terms and conditions (the "Agreement") describe what you are legally entitled to expect from us when you registered and use our services, in addition to your obligations as a customer. The terms "we", "us", "our", "Site" and "Gaefa" refer to Gaefa Pte. Ltd. The term "you" and "your" refers to the users or customer visiting our website, ordering a tour through us or our services.

By accessing, using or obtaining any content, products or services through this Site, you agree to be bound by these Terms. If you do not accept all of these Terms, then please do not use this Site.

1. Use of Gaefa Website:

1.1 Membership

Gaefa is acting as a "Tour Managing System" for travel agents which products are not directly supplied by us. We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services.

In order to use Gaefa service, you need to register. To become a registered Member, you are required to provide all information to us about yourself and others, including email addresses, is true, valid and accurate, and that you have the right to supply us with such information.

Gaefa does not have any monthly or registration fee. We do have premium services and offer a website development service if a travel agency wants to build their website using Gaefa as their backend. This will allow the travel agency to manage their website with no extra works, directly from their Gaefa dashboard.

By being registered to Gaefa you are entitled to:

  • Buy Package from other Agency.

  • Sell Package to other Agency.

  • Manage your Package or Itinerary through Gaefa’s Dashboard.


1.2 Limitation

You agree not to :

  • Use its contents for any non-authorized commercial purpose.

  • Use any robot, spider, other automatic device or manual process to monitor content.

  • Make any speculative, false, or fraudulent booking.

  • Access, monitor or copy any content or information of Gaefa website for any purpose without our express prior written permission.

  • Deep-link to any portion of Gaefa website (including, without limitation, purchase paths) for any purpose without our express prior written permission.

  • "frame", "mirror" or otherwise incorporate any part of Gaefa website into any other website without our prior written authorization.

  • Deliver any unlawful (according to any and all applicable laws or regulations) postings to or through Gaefa website, or any postings which advocate illegal activity.

  • Deliver any posting that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, rights to privacy, or publicity.

  • Impersonate another person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so is to mislead, deceive, or defraud another.

  • Manipulate identifiers, including by forging headers, in order to disguise the origin of any posting that you deliver.

  • attempt to gain unauthorized access to Gaefa website, any related website, other accounts, computer system, or networks connected to Gaefa website, through hacking, password mining, or any other means;

  • obtain or attempt to obtain any materials or information through any means not intentionally made available through Gaefa website, including harvesting or otherwise collecting information about others such as email addresses.

2.Privacy Policy

2.1 The Information We Collect

We collect Personal Data about you that you provide to us when using Gaefa. Personal Data may include your name, address, phone number, credit card details, email address, and Paypal account. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address, nationality and password, and search preferences related to specific searches, as well as other generic Internet usage related data.

2.2 Collecting Information

  • When you register for, access, or use this site.

  • When you take part in any contest, survey or promotion conducted by Gaefa and/or its business partners.

  • When you register as a member of websites hosted by Gaefa on behalf of its business partners or use services on such websites.

2.3 The information used for:

  • To provide Products and Services to you or parties designated by you.

  • To record your travel preferences or communicate with you about your travel plans.

  • To send you information, promotions and updates including marketing and advertising materials in relation to the Products and Services available on this Site.

  • To issue invoices, administer accounts, verify and process payment when you purchase Products and Services from this Site.

  • To personalize the service or communication we provide to you, tailor your experience at this Site or other sites to your interests and make more appropriate travel recommendations.

  • For verification and record of your personal particulars including comparing it with information from other sources and using the information to communicate with you.

  • To conduct statistical analysis of the users of this Site including the number of users, the frequency of use, profile of users and using such analysis for our business plans, the enhancement of the Products and Services available on this Site, targeted advertisements and conveying such information in broad terms (but not information in relation to specific individuals) to third parties who have or propose to have business dealings with us.

  • To manage this Site, diagnose technical problems, improve content and allocate the resources of our systems so that your experience with this Site is as efficiently as possible.

  • To comply with any order of court or directive from authorities investigating any alleged offence, misdeeds and/or investigate, detect and protect Gaefa and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activities.

  • For the above purposes by third parties who offer Products and Services or sponsor contests or other promotional programs on this Site, whether in conjunction with us or not, if you purchase or use such Products and Services or participate in such contests and promotional programs.

  • To effect a corporate transaction in connection with the sale, merger, spin-off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business.

2.4 Protecting Your Data

We will take reasonable steps to ensure that personal data is protected from unauthorized access. However, you must remember to log off from your account and close the browser window after use so that no unauthorized party can have access. You must not, at any time, reveal or tell your password to any third party.

All information gathered by Gaefa is stored in systems that may only be accessed by authorized staff of Gaefa using assigned user ids and passwords.

2.5 Cookies

Cookies are small data text files and can be stored on your computer's hard drive (if your Web browser permits). This website uses cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. Unless you register with us, these cookies will not contain any personal information.

  • To help us customize the content and advertisements provided to you on this website and on other sites across the Internet. For example, when you access a page on our website, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests.

  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.

3.Payment

We support 3 payment type: Paypal, Credit Card, and Bank Transfer. All of the transaction fee from the Credit Card, and Paypal will be borne to the payer. For the Bank Transfer, the seller and the buyer will need to provide additional confirmation as to confirm the order's invoice.

4.Tour Cancellation

There is no refund when you cancel your ‘Paid’ Packages. You can cancel all your Orders and Payments before it is ‘Paid’.

5.Service and Content

5.1 Availability

We will use our reasonable commercial efforts to keep this Site available on a 24/7 basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance and system outages. We cannot promise that access to this Site will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption or downtime.

5.2 Content

The Content is intended for information purposes only. Although we exercise reasonable efforts to ensure its quality and accuracy, there might be errors, or the information provided may not be complete, current, or applicable to your particular situation. We assume no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness and usefulness of any opinion, advice or other content available through this Site or obtained from a linked site.

You should not take any action based on information on this Site until you have received a confirmation of your transaction. We send confirmations within 24 hours of your Booking. If you have not received a confirmation of your Booking via email, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our Customer Service (hi@Gaefa.com).

5.3 Viruses

We make reasonable attempts to exclude viruses from this Site, but cannot ensure that this Site will be at all times free from viruses or other destructive software. You are urged to take appropriate safeguards before downloading information from this Site. We assume no responsibility for any damages to computer equipment or other property that may result from use of this Site or downloading anything from this Site.

5.4 International Travel

Gaefa does not represent or warrant that travel to such point is advisable or without risk for sale travel to particular international destinations. Gaefa does not accept liability for damages, losses or delays that may result from improper documents for entry, exit, and length of stay or from travel to such destinations.

6.Disclaimer

Gaefa and its Providers make no warranty of any kind regarding this Site, Content, Products or Services, all of which are provided on an "as is" basis. Gaefa and its Providers expressly disclaim any representation or warranty that this Site will be free from errors, viruses or other harmful components, that communications to or from this Site will be secure and not intercepted, that the Products and Services and other capabilities made available from this Site will be uninterrupted, or that its Contents will be accurate, complete or timely. The fact that Gaefa is making available or featuring any Product or Service on this Site is not an endorsement or a recommendation of the Product or Service.

OTHER THAN THOSE WARRANTIES WHICH, UNDER THE LAWS APPLICABLE TO THESE TERMS, ARE IMPLIED BY LAWS AND ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION, Gaefa AND ITS PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.

7.Limitation of Liability

Subject to applicable law, use of this Site and its Content is at your sole risk. Products and Services made available on this Site are subject to conditions imposed by the Providers, including but not limited to costs, conditions of carriage, international conventions and arrangements, and government regulations. Providers who furnish Products or Services through this Site are independent contractors, and not agents or employees of Gaefa.

IN NO EVENT WILL Gaefa OR ITS PROVIDERS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS SITE, ANY HYPER-LINKED WEBSITE, THE ACTS OR OMISSIONS OF PROVIDERS WHO FURNISH PRODUCTS OR SERVICES THROUGH THIS SITE, OR THE PRODUCTS OR SERVICES OFFERED BY PROVIDERS THROUGH THIS SITE, INCLUDING, WITHOUT LIMITATION, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, THAT ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (A) ANY USE OF, BROWSING OR DOWNLOADING OF ANY PART OF OUR SITE OR CONTENT; (B) ANY FAILURE OR DELAY (INCLUDING WITHOUT LIMITATION THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS SITE FOR RESERVATIONS OR TICKETING); OR (C) THE PERFORMANCE OR NON- PERFORMANCE BY US OR ANY PROVIDER; OR (D) ANY LOSS, DAMAGE OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, EVEN IF Gaefa AND THE PROVIDER(S) HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY.

If, despite the limitation above, Gaefa or a Provider is found liable for any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitation above, then Gaefa and the Providers' liability will in no event exceed, in total, the sum of US$250.00.

8.Indemnification

You agree to indemnify and hold harmless Gaefa and any Provider, and each of their respective officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees in any action filed or commenced by any third party against Gaefa as a result of (a) your breach of these Terms or the documents made part of these Terms by reference; (b) your violation of any law or the rights of a third party; or (c) your use of this Site.

9.Intellectual Property

9.1 Ownership rights

This Site is the sole and exclusive property of Gaefa or its licensors. Gaefa and its licensors retain all right, title and interest (including all copyright, trademark, patent, trade secrets and all other intellectual property rights) in this Site. This Site is protected by copyright, trademark, patent, trade secrets, unfair competition and other laws worldwide, through the application of local laws or international treaties. Any unauthorized use, reproduction or modification of this Site may violate such laws.

9.2 Trademarks

"Gaefa" and all other Marks that appear, are displayed or used on this Site are registered or common law trademarks or service marks of Gaefa and its Providers. These Marks may not be copied, downloaded, reproduced, used, modified or distributed in any way without prior written permission from Gaefa or the relevant Provider, except as an integral part of any authorized copy of the Content.

9.3 Additional Third Party Terms

Certain parts of the Content are owned by third parties. These materials may be subject to the additional terms imposed by such third parties and, if so, such other terms are incorporated into, and made a part of these Terms. If there is a conflict between such other terms and these Terms, the latter shall supersede any provision of these Terms with respect to the Content to which it pertains.

10.Closing

We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

The laws of Singapore, without regard to its conflict of law rules, will govern these Terms and you hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Terms.

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.